Definitions
1. Company
• Terms such as “MindKalyan,” “Company,” “we,” “our,” and “us” refer to MindKalyan, the provider of services as outlined in this document.
2. User
• Terms like “Client,” “User,” “you,” and “your” refer to any individual accessing the MindKalyan platform or availing of its services.
3. Platform
• Refers to the website, mobile applications, or other online tools and channels provided by MindKalyan for delivering its services.
4. Counselors
• Refers to psychologists, therapists, empathetic listeners, consultants, or wellness professionals authorized by MindKalyan to deliver counseling and mental wellness services.
5. Services
• Refers to the psychological wellness services offered by MindKalyan, including but not limited to:
• Online consultations.
• Self-assessments and psychological tests.
• Workshops and webinars.
• Self-help programs, tools, and content.
• Chat-based counseling and message exchanges.
• Participation in forums, feedback, and other interactive features on the platform.
Nature of Services
MindKalyan is a holistic mental wellness platform that delivers mental health services to individuals and organizations. Our services are available through multiple channels, including mobile applications and web platforms, and are tailored to improve psychological well-being.
MindKalyan reserves the right to update or discontinue any services without prior notification.
Consent
By accessing or using our platform, you provide explicit consent to the collection, processing, storage, and use of your personal information as outlined in this policy.
You have the right to withdraw your consent at any time by contacting us at kalyan@mindkalyan.com. If you withdraw consent, please note that we may be unable to continue providing certain services. If you access our platform via a third party (such as an employer), you must inform the third party of your withdrawal of consent, and they will notify us to take appropriate action.
Personal Information We Collect
To deliver our services effectively, we may collect the following information:
• Contact Information: Name, phone number, email address, gender, and emergency contact details.
• Health Information: Medical history, mental health conditions, reasons for consultations, and assessment responses.
• Account Details: Username, passwords, and session history.
• Usage Data: IP address, device information, location data, browser type, and pages visited on the platform.
• Feedback and Communication: Responses provided through surveys, feedback forms, and interactions with counselors.
How We Use Personal Information
Your personal information is collected to provide a seamless and personalized experience on our platform. Specifically, we may use your data to:
• Facilitate and manage your counseling sessions, including scheduling and follow-ups.
• Notify you about appointment changes or reminders.
• Personalize your counseling experience and provide tailored recommendations.
• Conduct anonymous statistical analysis to improve service quality.
• Detect and prevent errors, fraud, or security breaches.
• Send you newsletters, updates, and other relevant communications.
• Process financial transactions securely.
Confidentiality and Exceptions
MindKalyan is committed to maintaining the confidentiality of all user information. However, there are certain circumstances where information may need to be disclosed:
1. Threat to Safety: If a user poses a risk to themselves or others, information may be shared with emergency contacts, family members, healthcare providers, or law enforcement.
2. Legal Obligations: In compliance with laws, information related to criminal activity or abuse (e.g., child or elder abuse) must be reported to the relevant authorities.
3. Treatment Collaboration: For high-quality care, a team of counselors may access your records to provide coordinated treatment.
Cookies
We use cookies to enhance your user experience. Cookies help us:
• Save your login credentials for future sessions.
• Analyze how you use the platform to improve its functionality.
You can disable cookies through your browser settings; however, some features of the platform may not function properly.
Third-Party Disclosure
MindKalyan does not sell or trade your personal information. However, we may share your information with trusted third parties for purposes such as:
• Hosting and server management.
• Operating business functions or services.
Any such sharing is conducted under strict confidentiality agreements.
Data Security
We implement robust administrative, technical, and physical safeguards to protect your personal data. All counseling sessions are conducted in a secure, encrypted environment, and no audio or video calls are recorded.
Despite our best efforts, we urge users to maintain the privacy of their email accounts and device security to avoid unauthorized access. MindKalyan cannot be held liable for breaches resulting from user negligence.
Updating Your Information
You can update or correct your personal details via your account settings on the platform or by emailing us at kalyan@mindkalyan.com. However, information submitted as part of assessments or surveys may not be editable once submitted.
If you wish to deactivate your account or request the deletion of your data, contact us. Note that certain records may need to be retained for legal or regulatory compliance.
Children’s Privacy
Our services are not directed at individuals under 18 without parent supervision
Changes to This Policy
MindKalyan reserves the right to modify this Privacy Policy at any time. We may attempt to notify users of significant changes via email or platform notifications, but it remains the user’s responsibility to periodically review this policy.
Continued use of the platform after changes to the policy will constitute acceptance of the updated terms.
Grievance Redressal
For any concerns or complaints regarding this Privacy Policy or our practices, please contact:
Grievance Redressal Officer
Ms. Sonal Gupta
Email: kalyan@mindkalyan.com
We are committed to resolving grievances within one month of receiving a complaint.
Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising from the policy shall be subject to the exclusive jurisdiction of the courts in Asansol, West Bengal.
Contact Information
Address:
201, Aradhana Apartments-1, TP Road, Ushagram, Asansol, West Bengal-713 303
Email: kalyan@mindkalyan.com
By using the MindKalyan platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
MindKalyan acts as a value-driven digital platform that connects clients with qualified psychologists, counselors, therapists, and other mental health professionals. While these practitioners provide services aligned with professional ethics, clients are advised not to rely exclusively on the advice or recommendations provided by any service provider.
MindKalyan assumes no responsibility for the actions, advice, or inactions of service providers engaged through this platform. Although the platform connects clients with licensed professionals, it disclaims all liability for consultations, therapy services, or practices such as yoga, meditation, breathing exercises, or alternative therapies offered by these professionals.
MindKalyan assumes no responsibility for the actions, advice, or inactions of service providers engaged through this platform. Although the platform connects clients with licensed professionals, it disclaims all liability for consultations, therapy services, or practices such as yoga, meditation, breathing exercises, or alternative therapies offered by these professionals.
Clients acknowledge and accept full responsibility for their decision to access experts via MindKalyan and for their ongoing interaction with those professionals. The website’s role is limited to providing access to counselors, therapists, and practitioners, and it is not involved in the actual provision of services.
MindKalyan does not function as a direct service provider. All services are delivered by empaneled professionals, ensuring clients’ privacy and confidentiality. The platform is not a helpline and does not address serious mental health conditions, including those involving suicidal or harmful tendencies. Individuals with such conditions are strongly encouraged to seek help directly from clinics, hospitals, or institutions equipped to handle such cases.
MindKalyan reserves the right to record all group sessions conducted and may use these recordings, in part or whole, for course creation, marketing, or promotional purposes.
Clients agree that by using MindKalyan, they are not entering into any contractual relationship with the platform. Consequently, MindKalyan is not liable for any damages resulting from the use of its website, programs, services, webinars, or workshops.
By accessing or using the MindKalyan platform, you consent to our Privacy Policy and agree to all terms stated in this Disclaimer Policy.
2. Refund Policy
2.1 Refund Eligibility: Refunds are applicable only under the following conditions:
• Cancellation by the client within the stipulated time frame.
• Cancellation by the service provider.
2.2 Non-Refundable Situations
• Refunds are not applicable for services that have already been delivered.
• Refunds are not applicable if the client fails to attend a scheduled session without providing prior notice.
• Payments for workshops, webinars, or other group events may not be refundable unless otherwise stated in the event’s terms and conditions.
2.3 Refund Process
• Eligible refunds will be processed within 7-10 business days of receiving the refund request.
• Refunds will be credited to the original payment method used during the transaction.
3. Rescheduling Policy
• Clients may request to reschedule a session by providing 48 hours prior notice. Rescheduling requests made after this period may not be accommodated, and the session may be treated as a no-show.
4. Contact Us
For cancellation, refund, or rescheduling requests, please contact us at:
Email: kalyan@mindkalyan.com
Phone: +91 8826656777
We are committed to resolving all requests promptly and ensuring a positive experience for our clients.
Note: This Cancellation and Refund Policy is subject to change at the discretion of MindKalyan. Any updates will be reflected on our platform, and continued use of our services implies acceptance of the updated policy.